Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
Same day appointments
To request a same day appointment for today during opening times:
- phone us on 0121 377 2133
Simply contact us by phone on the day you need to be seen and we will do our best to accommodate you, if at all possible, with the doctor of your choice. Please try to ring at 8am.
When you get in touch, we’ll ask what you need help with. We will try our very best to assist to meet your needs. We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Pre-bookable appointments
To request a pre-bookable appointment in advance during opening times:
- phone us on 0121 377 2133
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Types of appointments
- 20% of our appointments are available for pre-booking up to two weeks in advance.
- 10% of appointments are reserved for the doctor to review any patients needing follow up.
- 70% of appointments become available on the day.
The surgery receptionists are available to speak to face to face, from 8am until 6:30pm.
Waiting times
Surgeries and clinics will normally start on time. We expect patients to be seen within 30 minutes of their appointment time, and in the event of a delay we will offer an explanation. When a doctor is called away on an emergency we will inform the patients and give them the opportunity to book an alternative appointment or, if preferred, to be seen by another doctor.
Speaking to a doctor or nurse during surgery opening hours
If you need to speak to a doctor or nurse and the clinician is not consulting, your call will be put through to the clinician. If the clinician has begun surgery, you will be advised of the time when he/she should have finished seeing patients and to ring at that time.
If you ring again and the clinician is still not available to take the call, the receptionist will give your telephone number to the clinician to ring you as soon as they are free to do so.
Missed appointments
By not attending booked appointments we are unable to offer this appointment to somebody who may need it. Poplars Surgery has a policy that if a patient misses three appointments in a one year period without contacting the surgery, they will be removed from our practice list and will need to register elsewhere.
Cancelling or changing an appointment
If you are unable to keep an appointment please let us know using as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- use the cancel an appointment form
- phone us on 0121 377 2133 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs